Kahneeta Hot Springs Resort Lodging Terms and Conditions
These Terms & Conditions apply to reservations at Kahneeta Hot Springs Resort, with Hot Springs Resort Management, LLC (“Management”) acting on behalf of Kahneeta Hot Springs Resort, LLC (“Resort”), including hotel accommodations, teepees, RV sites and other applicable overnight accommodations.
These Terms & Conditions are incorporated into the Vacation Rental Agreement associated with the reservation. By making payment toward a reservation and/or signing the Vacation Rental Agreement, the Renter acknowledges and agrees to these Terms & Conditions.
1. RENTER REQUIREMENTS & RESPONSIBILITY
The individual making and signing the reservation is responsible for the reservation and for all occupants, invitees, visitors, vehicles and pets associated with the stay.
The minimum age to rent a lodging accommodation is 23 years of age. Valid identification may be required. Persons under the age of 23 occupying lodging accommodations must be accompanied by a parent, legal guardian or responsible adult who meets the minimum rental age requirement.
The minimum age to rent an RV site space is 18 years of age. Valid identification may be required.
The Renter is responsible for ensuring that all persons and property associated with the reservation comply with these Terms & Conditions, the Vacation Rental Agreement and applicable Resort rules.
2. PAYMENT
A credit card payment equal to 50% of the reservation total is due at the time of booking.
The remaining balance is due 30 days prior to the scheduled arrival date. Full payment becomes non-refundable at that time except as otherwise expressly provided by these Terms & Conditions.
Reservations made within 30 days of arrival require payment in full at the time of booking.
If a required payment is declined, Management may notify the Renter and require payment to be completed. Failure to satisfy the required payment within 24 hours following notification may result in cancellation of the reservation.
3. RATES, TAXES & APPLICABLE FEES
Rental rates do not include applicable taxes, service fees or other required governmental assessments unless specifically stated.
Reservations may be subject to applicable lodging, service, Resort Pass, pet, housekeeping and other fees disclosed at the time of booking. Optional services requested after booking are subject to the applicable charge communicated when the service is requested.
Applicable reservation charges will be reflected in the reservation folio.
Additional charges may be assessed for damage, excessive cleaning, unauthorized occupants or pets, unauthorized late checkout, missing or damaged property, rule violations, fines or assessments attributable to the stay, or other costs caused by the Renter or persons associated with the reservation.
Applicable fees and charges are subject to taxes where required.
4. OCCUPANCY & RESORT PASSES
Rates are based upon the occupancy entered on the reservation.
The maximum permitted occupancy for the Reserved Property is stated in the Vacation Rental Agreement and may not be exceeded at any time.
The Reserved Property may not be occupied by more persons than are registered on the reservation or permitted by its established maximum occupancy.
The Renter must notify Management of changes to the number of occupants before arrival and is responsible for applicable charges resulting from changes in occupancy.
Resort Passes are required for applicable persons and days of the stay. Resort Pass inclusions and charges applicable to the reservation will be disclosed through the reservation and reflected in the applicable reservation charges.
Additional or unregistered occupants may require the purchase of additional Resort Passes and may result in other applicable charges.
Valid Resort Pass wristbands or tickets must be worn or displayed as required while using Resort facilities.
Material or repeated occupancy violations may result in termination of occupancy without refund.
5. PETS
Pets are permitted only in accommodations or sites specifically designated as Pet Friendly and must be disclosed and included on the reservation.
Applicable pet fees are disclosed at the time of booking and reflected in the reservation folio. Pet fees do not cover damage, excessive cleaning or other costs caused by a pet.
Pets are not permitted in accommodations designated as non-pet-friendly. Unauthorized or unregistered pets are subject to a $350 violation fee per stay. This fee is separate from any applicable standard pet fee and does not authorize a pet to remain in a non-pet-friendly accommodation. Additional documented damage, excessive cleaning, or other costs attributable to the pet may be charged to the extent they are not already covered by the violation fee.
Pets may not be left unattended in or outside a hotel room, teepee, RV site or vehicle at any time.
Pets must be kept on leash and under the Renter’s control while on Resort property. Pet owners are responsible for promptly cleaning up after their pets.
The Renter is responsible for damage, excessive cleaning, disturbances or other costs caused by a pet.
6. DAMAGE, SECURITY DEPOSITS & ADDITIONAL CHARGES
The Renter is responsible for damage, loss, theft, excessive cleaning, missing or damaged items, unauthorized occupants or pets, and other costs caused by the Renter or persons associated with the reservation.
This responsibility includes, as applicable, damage to lodging accommodations, teepees, RV sites, furnishings, equipment, recreational facilities, common areas and other Resort property.
When a security deposit is required, refund of the deposit is contingent upon satisfactory inspection following departure and will be processed in accordance with applicable requirements.
If no security deposit was collected, or if amounts properly due exceed a security deposit or other applicable protection, the payment method on file may be charged for applicable costs as authorized by the Vacation Rental Agreement.
7. TRAVEL PROTECTION
Travel Protection options may be available for eligible reservations at the applicable premium disclosed at the time of purchase.
Coverage, eligibility, covered reasons, exclusions, claim requirements and reimbursement are governed by the applicable Travel Protection plan and provider.
Travel Protection must be purchased within the applicable eligibility period established by the provider.
8. CANCELLATION & RESCHEDULING
HOTEL ACCOMMODATIONS
Within 30 Days of Arrival
There are no refunds for cancellations or rescheduling within 30 days of check-in, except as may be provided through applicable Travel Protection or otherwise required by law.
More Than 30 Days Prior to Arrival
When Management is notified more than 30 days prior to the scheduled arrival date, the Renter may:
Reschedule/Change Reservation: A $100 Reschedule Fee applies. The remaining amount paid will be held as a credit for one year from the cancellation/change date and applied toward the rescheduled reservation. Unused credit expires after one year.
Cancel Reservation: A $150 Cancellation Fee will be deducted from amounts paid. The remaining balance will be refunded to the original form of payment.
RV SITE & TEEPEE RESERVATIONS
There are no refunds for cancellations or rescheduling within 30 days of check-in.
When Management is notified more than 30 days prior to arrival:
Reschedule/Change Reservation: A $40 Reschedule Fee applies. The remaining amount paid will be held as a credit for one year from the cancellation/change date and applied toward the rescheduled reservation. Unused credit expires after one year.
Cancel Reservation: A $60 Cancellation Fee applies. The remaining balance will be refunded to the original form of payment.
Changes are subject to availability and applicable rates for the new dates or Reserved Property.
9. NIGHTLY MINIMUMS
Minimum-night requirements may apply depending upon the Reserved Property, season, peak period, holiday or other high-demand dates.
Minimum-night requirements are established at the time of booking and may vary by accommodation or site and reservation dates.
10. RESERVED PROPERTY UNAVAILABILITY
If the Reserved Property becomes unavailable prior to check-in for reasons beyond the reasonable control of Management or the Resort, Management will notify the Renter and use reasonable efforts to offer an available substitute of reasonably comparable type when practicable.
The Renter may accept an available substitute offered by Management or cancel the affected reservation and receive a refund of amounts paid for the unavailable Reserved Property.
11. MAINTENANCE, SYSTEMS & REPORTING OF PROBLEMS
Management makes reasonable efforts to ensure that Reserved Properties and applicable Resort facilities are functional and ready for their authorized use.
Upon arrival, the Renter should promptly report any material cleanliness, maintenance, safety or condition concern.
The Renter must promptly notify Management of any problem, malfunction or damage occurring or discovered during the stay and provide Management a reasonable opportunity to inspect and address the issue.
Every reasonable effort will be made to service reported issues. The Renter agrees to provide reasonable access to Management or an authorized service provider when necessary to inspect, repair or address a reported problem.
A malfunction or interruption of an appliance, utility, system, facility or amenity does not automatically entitle the Renter to a refund or other consideration.
The Renter may be responsible for additional damage resulting from failure to timely report a known problem or malfunction.
12. CHECK-IN
Check-in takes place through the Entrance Guest Services Office unless otherwise directed in the Renter’s arrival instructions.
Hotel & Teepee: Check-in begins at 4:00 PM.
RV Sites: Check-in begins at 3:00 PM.
The Guest Services Office is not open 24 hours. Renters anticipating arrival outside normal operating hours must contact the Resort in advance to arrange after-hours arrival procedures.
Renters may not enter or occupy the Reserved Property before the authorized check-in time unless prior approval has been provided.
Early check-in is not guaranteed and is subject to availability, housekeeping and operational requirements.
13. CHECKOUT
Hotel & Teepee: Checkout is 11:00 AM.
RV Sites: Checkout is 12:00 PM (noon).
Late checkout must be approved in advance and is subject to availability and operational requirements.
Unauthorized late checkout may result in additional charges. If continued occupancy materially interferes with an incoming reservation or Resort operations, charges up to the applicable nightly rental rate may be assessed.
Limited overflow parking may be available for RV guests requiring parking before check-in or after checkout. Overflow parking is subject to availability, must be arranged in advance and may require a valid Resort Pass for the applicable day.
At departure, Renters must remove personal belongings, vehicles and other property associated with the reservation; return keys or access devices as instructed; leave the Reserved Property in reasonable condition; and follow applicable checkout instructions.
Additional cleaning or other charges may apply for non-compliance.
14. HOUSEKEEPING & MID-STAY SERVICE
Additional cleaning beyond normal use may result in additional charges at the applicable rate.
Daily or mid-stay housekeeping service may be available for applicable accommodations for an additional charge and should be arranged with the Front Desk. Service is subject to availability.
Optional linen-change services may also be available for applicable accommodations and are subject to availability and applicable charges.
For extended lodging stays, a mid-stay cleaning is required every ten days and will be charged at the applicable rate.
Housekeeping and linen services apply only to reservation types for which those services are offered.
15. PROVIDED AMENITIES
Hotel and applicable overnight accommodations generally include basic guest supplies and amenities as represented in the individual accommodation listing.
Provided supplies may include shampoo, conditioner, hand soap, toilet paper, trash bags, bath towels, bed linens and pool towels, as applicable to the Reserved Property.
Amenities and supplies vary according to accommodation type. Renters should review the individual accommodation description for amenities specific to their reservation.
Missing or damaged Resort property, linens, towels or other provided items may result in applicable replacement or damage charges.
16. INTERNET, TELEVISION & OTHER CONVENIENCE SERVICES
Internet, television, streaming or similar services, when provided, are offered as guest conveniences.
Service availability, speed, programming and functionality may be affected by providers, weather, equipment, location or other circumstances outside the reasonable control of Management or the Resort.
Temporary outages, interruptions, speed limitations, programming changes or similar service issues do not automatically entitle the Renter to a refund.
Management will make reasonable efforts to assist with reported service issues when possible.
17. RV SITES & RV USE
RVs must be appropriate for the site reserved and comply with requirements applicable to that site.
RVs, tow vehicles and associated equipment must remain within authorized areas and may not obstruct roadways, neighboring sites, utilities, emergency access or common areas.
Utility connections, sewer connections and other equipment must be used safely and appropriately.
Tent camping is not permitted, including the erection of a tent adjacent to an RV.
The Renter is responsible for damage caused by improper connection, use or operation of an RV or associated equipment.
18. RESORT FACILITIES, RESORT PASSES & WRISTBANDS
Access to Resort facilities is subject to applicable Resort Pass, wristband, ticket, operating-hour and eligibility requirements.
Valid wristbands or tickets must be worn or displayed as required while using Resort facilities.
Facility hours are posted and may change because of season, maintenance, weather, safety requirements, capacity or operational needs.
Children under 14 years of age may not use pool facilities unsupervised.
Glass is prohibited in pool areas.
Guests must comply with posted facility rules, lifeguard or staff instructions, capacity restrictions and safety requirements.
Pool towels and other Resort property must be returned as instructed. Missing or damaged items may result in applicable charges.
Purchase or possession of a Resort Pass does not guarantee that every facility or recreational activity will be continuously available throughout the Renter’s stay.
19. RECREATIONAL ACTIVITIES — ACKNOWLEDGMENT & ASSUMPTION OF RISK
Kahneeta Hot Springs Resort offers or provides access to a variety of recreational activities and facilities. Activities may include, without limitation, swimming, Lazy River activities, tube or kayak river floats, archery activities, horseback riding, river rafting, fishing, disc golf, pickleball, basketball, volleyball, horseshoes, running, walking, mountain biking, operation of or riding in golf carts or other vehicles, organized events and other recreational or sports activities.
The Renter acknowledges that participation in recreational activities involves inherent and other risks that cannot be completely eliminated.
Risks may include, without limitation, falls, collisions, equipment malfunction or misuse, loss of control, changing weather conditions, extreme temperatures, uneven or slippery surfaces, natural or manmade objects, wildlife or animal interaction, vehicle traffic, sudden stops or movement, fire, the conduct of other persons, limited or unavailable emergency medical care, and other known or unanticipated conditions associated with recreational activities.
The Renter agrees to exercise reasonable care, follow all operating and safety instructions, comply with posted Resort rules and applicable law, appropriately supervise persons under the Renter’s care, and discontinue an activity when conditions are unsafe or participation exceeds the participant’s ability.
20. SEPARATE RECREATIONAL WAIVER REQUIREMENT
Certain Resort facilities, recreational activities, Sports Activities, Resort Passes, equipment or other activities require completion of a separate waiver, release, Resort Pass agreement and/or safety acknowledgment as a condition of participation or use.
The Vacation Rental Agreement and acceptance of these Terms & Conditions do not replace a separate waiver or release required by the Resort.
The Renter and applicable members of the Renter’s party must complete all required waivers, releases or acknowledgments before participating in or using activities or facilities for which they are required.
Separate waivers or agreements may contain additional assumption-of-risk, release, hold-harmless, indemnification, jurisdiction and other provisions applicable to the particular activity or use.
21. GOLF CARTS, VEHICLES & RECREATIONAL EQUIPMENT
Use of golf carts, recreational vehicles and other recreational equipment on Resort property is permitted only in accordance with applicable Resort rules, operating instructions, posted restrictions and applicable law.
Only persons legally and appropriately qualified to operate the applicable vehicle or equipment may do so.
Operators must exercise reasonable care, maintain safe speeds, remain within authorized areas and yield appropriately to pedestrians, vehicles and other Resort traffic.
Passengers may ride only in designated passenger seating. Reckless operation, horseplay, overloading and unauthorized use are prohibited.
The Renter is responsible for ensuring that occupants, invitees and visitors associated with the reservation comply with applicable requirements.
The Renter is financially responsible for damage to Resort property, vehicles or equipment resulting from misuse or improper operation by the Renter or persons associated with the reservation.
Management may prohibit further use of a golf cart, vehicle or recreational equipment when it determines that it is being operated unsafely or contrary to Resort requirements.
22. ALCOHOL, DRUGS & IMPAIRMENT DURING RECREATIONAL ACTIVITIES
Kahneeta Hot Springs Resort is located on the Warm Springs Indian Reservation.
The use, transport or possession of marijuana is not permitted at Kahneeta Hot Springs Resort.
Alcohol consumption is prohibited while actively participating in recreational or sports activities for which alcohol use is prohibited by Resort rules, including applicable swimming, river-float, biking and golf-cart activities.
Participation in or operation of recreational activities, vehicles or equipment while impaired by alcohol, drugs, medication or another substance affecting safe participation or operation is prohibited.
Violation of applicable alcohol, drug, impairment or safety requirements may result in suspension or loss of recreational privileges or Resort Pass access and may constitute a material violation of Resort rules.
23. SMOKING
Smoking is prohibited in all overnight dwellings and on associated outside patios. This prohibition includes vaping and electronic smoking devices.
Smoking is permitted only in designated areas. Smoking materials must be safely and properly extinguished and disposed of.
Smoking or vaping in a prohibited area is subject to a $500 smoking violation fee per incident. The fee covers ordinary investigation, cleaning, and deodorization associated with the violation. Additional documented damage, specialized remediation, replacement, or other costs exceeding the work covered by that fee may be charged, without duplicate charges for the same work. Charges are subject to applicable law.
24. PARTIES, EVENTS, SUBLEASING & COMMERCIAL USE
The Reserved Property may not be used for a party or event without prior written authorization from Management.
The Renter may not sublease, transfer or otherwise use the Reserved Property to generate income.
The Reserved Property may not be used for unauthorized commercial purposes.
Subleasing or use of the Reserved Property to generate income constitutes a material violation of the Vacation Rental Agreement and may result in immediate termination of occupancy.
Unauthorized gatherings, excessive noise, illegal activity or other material violations may result in termination of occupancy without refund and assessment of applicable charges.
25. QUIET HOURS & DISTURBANCES
Guests must refrain from excessive noise beginning at 9:00 PM.
Formal quiet hours are 10:00 PM to 8:00 AM.
During quiet hours, and at all other times, Renters, occupants and visitors must refrain from excessive noise, amplified sound or other activity that unreasonably disturbs neighboring guests or Resort operations.
26. WEATHER, WILDFIRE & NATURAL CONDITIONS
Kahneeta Hot Springs Resort is located in a natural high-desert environment where conditions can change rapidly.
Heat, sun exposure, extreme temperatures, storms, wind, smoke, wildfire, road conditions or closures, power or utility interruptions, wildlife, insects and other natural, seasonal or unforeseen conditions may occur.
Guests are responsible for taking reasonable precautions appropriate to weather, desert conditions, wildlife and other environmental conditions and for observing governmental or Tribal advisories, closures, fire restrictions and applicable safety requirements.
Management and the Resort cannot guarantee weather, recreational conditions, uninterrupted access to every Resort facility, or uninterrupted utility, system or amenity service.
Circumstances outside the reasonable control of Management or the Resort do not automatically entitle the Renter to a refund. If the Reserved Property itself becomes unavailable, the Reserved Property Unavailability provisions of these Terms & Conditions apply.
Travel Protection is recommended for guests concerned about circumstances that may affect their trip.
27. PARKING & VEHICLES
Renters and visitors must drive slowly and cautiously throughout the Resort.
Vehicles must be parked only in designated spaces or areas authorized by Management.
Vehicles may not be parked in fire lanes, on sidewalks or in areas that block emergency access, roadways, neighboring accommodations, RV sites, utilities or other restricted areas.
Unless otherwise authorized, one vehicle is permitted per overnight Hotel accommodation, Teepee or RV site.
A valid parking pass must be displayed as required.
Additional vehicles must be parked in designated overflow parking areas as directed by Management and are subject to space availability.
Vehicles parked in violation of applicable requirements may be subject to removal or towing where permitted.
28. LOST, LEFT OR PERSONAL PROPERTY
The Renter is responsible for personal belongings, vehicles and other property brought onto or left at the Resort.
Management and the Resort do not insure the Renter’s personal property and do not assume responsibility for lost, stolen, damaged or abandoned personal items except to the extent responsibility is imposed by applicable law.
Reasonable efforts may be made to locate and return items reported as lost or left behind. The Renter is responsible for applicable handling, shipping, postage and other costs associated with returning recovered items.
Unclaimed items may be disposed of or donated after a reasonable period.
29. PACKAGES & DELIVERIES
Management and the Resort accept no responsibility for packages or deliveries sent to or left at Kahneeta Hot Springs Resort.
Delivery timing and security cannot be guaranteed. Renters arranging deliveries do so at their own risk and are responsible for applicable costs associated with forwarding or returning packages arriving after departure.
30. ACCESS
Management or an authorized representative may access the Reserved Property when reasonably necessary to respond to an emergency, protect persons or property, perform necessary maintenance or repairs, provide necessary or agreed services, investigate a reported disturbance or suspected occupancy violation, investigate suspected damage or a material violation of the Vacation Rental Agreement or these Terms & Conditions, or address another legitimate issue associated with the Reserved Property or reservation.
Access will be exercised subject to applicable law. Reasonable efforts will be made to minimize disruption except where circumstances require immediate access.
31. RESORT RULES, WARM SPRINGS RESERVATION & LAWFUL USE
Kahneeta Hot Springs Resort, including its facilities and parking areas, is located on the Warm Springs Indian Reservation.
Renters, occupants, invitees and visitors must comply with the Vacation Rental Agreement, these Terms & Conditions, posted Resort rules, occupancy restrictions, safety requirements and applicable laws, regulations and requirements governing conduct on Resort premises.
The Reserved Property and Resort facilities may not be used for unlawful activity, nuisance, unauthorized commercial activity or another unauthorized purpose.
The Renter is responsible for the conduct of all occupants, invitees and visitors associated with the reservation.
Certain recreational activities and Resort Pass use are additionally governed by the separate waiver, release or Resort Pass agreement applicable to the activity.
32. VIOLATIONS & TERMINATION OF OCCUPANCY
Management reserves the right to terminate occupancy when the Renter or persons associated with the reservation materially fail to comply with the Vacation Rental Agreement, these Terms & Conditions, posted Resort rules, occupancy limits or applicable law.
Management may immediately terminate occupancy upon learning that the Reserved Property is being subleased or otherwise used by the Renter to generate income.
Refunds will not be issued when occupancy is terminated due to material non-compliance, subject to applicable law.
Upon termination of occupancy, the Renter and all occupants must promptly vacate the Reserved Property, remove personal belongings and vehicles, return keys or access devices as applicable, and surrender the Reserved Property.
The Renter remains responsible for damages, excessive cleaning, fines, assessments and other properly chargeable costs resulting from the violation.
Violations involving recreational activities may also result in suspension or loss of Resort Passes, wristbands, facility access or activity privileges.
33. LEGAL FEES & COSTS
To the extent permitted by applicable law, the Renter shall be responsible for reasonable legal fees and costs incurred by Management or the Resort in an action to recover rent due, damages, cleaning charges or other expenses properly owed by the Renter under the Vacation Rental Agreement or these Terms & Conditions.
34. INCORPORATION INTO VACATION RENTAL AGREEMENT
These Terms & Conditions are incorporated into and made part of the Kahneeta Hot Springs Resort Vacation Rental Agreement associated with the reservation.
By making payment toward the reservation and/or electronically signing the Vacation Rental Agreement, the Renter acknowledges that these Terms & Conditions have been provided or made available, has had an opportunity to review them, and agrees to be bound by them.
Nothing in these Terms & Conditions replaces any separate waiver, release, Resort Pass agreement, equipment rental agreement or safety acknowledgment required by the Resort for participation in or use of applicable recreational activities, equipment or facilities.